Premium Support

Expert Geocortex and Esri ArcGIS support at your fingertips

Leverage expert geospatial tech knowledge

Want to broaden your understanding of geospatial technology but unsure who to ask?

Wish someone could show you how to best implement Geocortex and Esri ArcGIS?

If only someone could answer your myriad technical questions about workflows, templates, application enhancements and more…

AAM’s Premium support service gives you on-demand access to a team of geospatial technology experts. From training your staff to use new technology and solutions to configuring your systems to simply having someone to ask “how to” – AAM’s Premium support upgrade provides your business with expert-level technical support whenever your team needs it.

Why use AAM's Premium Support?

Make the most of AAM’s expertise

Get complete access to AAM’s expertise in geospatial technologies and solutions including Geocortex and Esri ArcGIS.

On-call support when you need it

Pre-purchase premium support hours to easily access AAM’s support team, as needed, without any admin hassles.

Tailormade solutions for you

Customise AAM’s technical support and services to meet your specific needs, whether it’s a system configuration or simply a general consulting request.

“AAM has been integral in the creation of our enterprise wide GIS solution. This is a powerful technology enabler that will allow our staff to be connected to data in new ways. AAM’s collaborative approach and thought leadership was a cornerstone to the success of the strategy. We’re thankful for the close and supportive partnership that we have with the AAM team during this project.

GIS & BIM Manager

Aviation

“The model is absolutely exceptional. The quality of light was perfect. The team went above and beyond our expectations with the awning work and detail. We are very impressed and excited to use this for several of our new public spaces planned over the next few years.

Senior Urban Designer

Local government

“Very happy with the accurate, detailed and functional 3D Building Models we sourced from AAM GeoCirrus. Our software was readily compatible with the formats provided by AAM. These models have been instrumental in contextualising and analysing sites in our design process.

National Sector Lead

Architect firm

“Thank you for the extraordinary effort in bringing the rail project across the line on time. Your team and dedication to the project has been recognised across our organisation and we would like to keep strengthening our business relationship with AAM in future projects.

Civil Engineer

Civil engineering & construction company

“A very successful imagery capture – the limited shadow in particular was exactly what we are after (the parameters of which would be ideal for all future captures). The colour temperature and overall quality of the mosaic is also excellent.

Senior GIS Analyst, Spatial Services

Local government

“One definition of integrity is ‘doing what you said you would do, when you said you would do it’. I think AAM’s work fits this definition very well.”

John Gibson

Senior GIS Analyst, Greater Wellington Te Pane Matua Taiao

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Go beyond standard technical support

When your business needs more than just your average technical support, go with AAM’s Premium Support.

AAM’s Premium Support enables you to leverage AAM’s full range of expertise in geospatial technologies and solutions including Geocortex and Esri ArcGIS. This includes but is not limited to customised support for:

  • Training.
  • Ad-hoc knowledge transfer
  • System configuration
  • Application enhancement, development and implementation services
  • Configuring and developing searches, workflows, printing templates and reports
  • Integration of third-party applications and data
  • General consulting and support and any other agreed activities.

Our Premium support service in action

Aerial Survey Imagery

Aerial Survey

AAM delivers reliable aerial survey outputs, generated with state of the art technology, backed by many decades of experience. Your assets are captured in incredible detail, enabling you to make better informed decisions

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“AAM has been integral in the creation of our enterprise wide GIS solution. This is a powerful technology enabler that will allow our staff to be connected to data in new ways. AAM’s collaborative approach and thought leadership was a cornerstone to the success of the strategy. We’re thankful for the close and supportive partnership that we have with the AAM team during this project.

GIS & BIM Manager

Aviation

“The model is absolutely exceptional. The quality of light was perfect. The team went above and beyond our expectations with the awning work and detail. We are very impressed and excited to use this for several of our new public spaces planned over the next few years.

Senior Urban Designer

Local government

“Very happy with the accurate, detailed and functional 3D Building Models we sourced from AAM GeoCirrus. Our software was readily compatible with the formats provided by AAM. These models have been instrumental in contextualising and analysing sites in our design process.

National Sector Lead

Architect firm

“Thank you for the extraordinary effort in bringing the rail project across the line on time. Your team and dedication to the project has been recognised across our organisation and we would like to keep strengthening our business relationship with AAM in future projects.

Civil Engineer

Civil engineering & construction company

“A very successful imagery capture – the limited shadow in particular was exactly what we are after (the parameters of which would be ideal for all future captures). The colour temperature and overall quality of the mosaic is also excellent.

Senior GIS Analyst, Spatial Services

Local government

“One definition of integrity is ‘doing what you said you would do, when you said you would do it’. I think AAM’s work fits this definition very well.”

John Gibson

Senior GIS Analyst, Greater Wellington Te Pane Matua Taiao

Previous
Next

Get fast, flexible support when you need it

Count on being able to access fast, convenient support when your team most needs it, with AAM’s Premium support.

By pre-purchasing a block of Premium support hours, you can rest assured your team will have easy access to AAM’s expert team whenever they need it. It’s easy to request a service through the AAM helpdesk system.

Whether it’s additional staff resources, or further Geocortex and/or EsriArcGIS training, Premium Support is designed to be there for you when and how you require it.

Frequently asked questions about AAM's Premium Support

There are many factors that determine when we can fly to capture your LiDAR data which can impact cost, such as:
* Air traffic control restrictions
* Weather conditions
* Tidal flows
* Angle of the sun
* Availability of the right aircraft and the right sensor for the job

Other factors that affect the cost of your airborne LiDAR survey include:
* Size of the survey area
* Distance of the survey area from air base
* Terrain conditions
* Level of accuracy required (which in turn is influenced by how you intend to use your LiDAR data)
* LiDAR processing considerations: larger and/or more complex data requires more time, computing power and/or human intervention to process.

Like any flight, our departure times depend on the weather.

We must also factor in our current pipeline of work and equipment availability. But if you need your data urgently, we have different options to meet your need. Talk to us about your project and we’ll work out a solution.

With our efficient LiDAR processing system, you can get your data quickly . Most projects take a few weeks to a few months depending on how much data there is, and how many servers are needed to process the data. We can put more servers on the job if you need the data urgently. 

With UAV LiDAR, we can get up to 2000 points per square meter of resolution. With fixed-wing LiDAR we can get about 1-50 points per square meter of resolution, with an accuracy of <10cm. But your project might not need all the data we can get. The level of resolution and accuracy needed depends on the problem you need to solve and how you plan to use your LiDAR data.

We can supply these formats:

TIFF, ECW, RAW (full list coming)

We can translate the data to any format so if your required format is not listed here, get in touch. We can probably deliver in the format you need.

When deciding on whether UAV/drone technology is needed for a project, we consider the location, the size of the area being surveyed, and the resolution required. Some projects don’t need the type of clarity achieved through UAV. Some projects benefit with fixed-wing AND drone LiDAR. What we recommend, depends on the problem and the result you need.

Yes! Geocirrus (link to store) is our catalogue of premium geospatial data. In addition to LiDAR data we have aerial imagery, 3D models and mesh.

We supply the data under AAM’s license or to our clients’ IP.

Once our clients have received and accepted our priced proposal for their project, we initiate a formal project handover. A dedicated project manager talks to our client to clarify that both sides understand the aim and scope of the project. We schedule the appropriate aircraft and sensor to start gathering data, whilst sending regular updates to our clients as each major milestone is reached. Once all the data is captured we send it to our processing team. We process and translate the data into our client’s preferred format, then deliver it via a cloud-based platform or hard disk drive.

Customised, premium support

Get in touch to see how premium support can be helpful for your team.

For existing customers, please email us at support@aamgroup.com.