Brisbane City Council eBIMAP

Increasing map service performance to enhance customer experience

Brisbane City Council (BCC) is the largest local government in Australia with over 1 million residents. BCC is committed to responsibly managing the city. It strives to set and maintain the highest service standards to ensure real value is delivered for Brisbane’s ratepayers and residents.

The Challenge

Upgrading legacy mapping service to support mobile devices and improve performance

BCC offers customers access to an online mapping service, eBIMAP (Brisbane’s Integrated Map of Assets and Property). Feedback on the original system suggested improvements were needed in availability, performance and device-independent access. BCC Management saw this as an opportunity to take advantage of the cloud. BCC realised it needed to:

  • Use web-based mapping technology to provide up-to-dategeospatial data
  • Create a fully responsive online service that can be accessed fromany device
  • Increase customer confidence that the service is easily accessibleand maintains integrity
  • Provide a user-friendly platform with enhanced functionalityincluding analysis and reporting



The Solution

Cloud-hosted mapping technology

AAM designed, developed and deployed the web application, eBIMAP2 on Geocirrus, AAM’s geospatial cloud platform. BCC customers can access asset and property information on any device using the eBIMAP2 web viewer. Benefits of eBIMAP 2:

  • Compatibility with all web browers
  • Its searchability: criteria includes address, lot and plan number, and postcode
  • Its base maps and aerial imagery from 1946 and current-day
  • Analysis tools such as spatial buffering, report generation and attribute queries
  • Allows high-quality printing from A4 to A0 formats
  • Gives greater control over mapping layers and layer transparency
  • Provides coordinate readouts in various formatsImproves

The Results

Improves user satisfaction and increases accessibility

Under AAM’s management, eBIMAP2 is regularly updated to ensure currency and veracity. The new cloud-based mapping service has experienced an increased uptake because it:

  • Improves customer satisfaction through confidence in theinformation provided
  • Provides a comprehensive and easy-to-use online mapping servicewith high availability
  • Increases user accessibility through cloud-based infrastructure anddevice independence, accessible anywhere, anytime and on mostdevices
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