Leverage expert geospatial tech knowledge
Want to broaden your understanding of geospatial technology but unsure who to ask?
Wish someone could show you how to best implement VertiGIS Studio and Esri ArcGIS?
If only someone could answer your myriad technical questions about workflows, templates, application enhancements and more…
Woolpert’s Premium support service gives you on-demand access to a team of geospatial technology experts. From training your staff to use new technology and solutions to configuring your systems to simply having someone to ask “how to” – Woolpert’s Premium support upgrade provides your business with expert-level technical support whenever your team needs it.
Why use Woolpert's Premium Support?
Make the most of Woolpert’s expertise
Get complete access to AAM’s expertise in geospatial technologies and solutions including VertiGIS Studio and Esri ArcGIS.
On-call support when you need it
Pre-purchase premium support hours to easily access Woolpert’s support team, as needed, without any admin hassles.
Tailormade solutions for you
Customise Woolpert’s technical support and services to meet your specific needs, whether it’s a system configuration or simply a general consulting request.
GIS & BIM Manager
Aviation
Senior Urban Designer
Local government
National Sector Lead
Architect firm
Civil Engineer
Civil engineering & construction company
Senior GIS Analyst, Spatial Services
Local government
John Gibson
Senior GIS Analyst, Greater Wellington Te Pane Matua Taiao
Go beyond standard technical support
When your business needs more than just your average technical support, go with Woolpert’s Premium Support.
Woolpert’s Premium Support enables you to leverage Woolpert’s full range of expertise in geospatial technologies and solutions including VertiGIS Studio and Esri ArcGIS. This includes but is not limited to customised support for:
- Training.
- Ad-hoc knowledge transfer
- System configuration
- Application enhancement, development and implementation services
- Configuring and developing searches, workflows, printing templates and reports
- Integration of third-party applications and data
- General consulting and support and any other agreed activities.
Our Premium support service in action
Transitioning to VertiGIS Studio from Geocortex Essentials
We are currently helping dozens of our customers make the transition through careful planning via our comprehensive Readiness Assessments which provide a clear roadmap and estimate to transition a customer’s Geocortex environment to VertiGIS Studio.
Laser Scanning, Modelling and BIM
Our Laser Scanning, Modelling and BIM Products Woolpert is an early adopter and investor in laser scanning, 3D modelling and BIM, making a solid investment
Ecopia 3D Land Cover powered by Woolpert
Partnering with Ecopia AI to map Australia’s top metropolitan areas in 3D Woolpert is partnering with Ecopia to map Australia’s top metropolitan areas in 3D.
GIS & BIM Manager
Aviation
Senior Urban Designer
Local government
National Sector Lead
Architect firm
Civil Engineer
Civil engineering & construction company
Senior GIS Analyst, Spatial Services
Local government
John Gibson
Senior GIS Analyst, Greater Wellington Te Pane Matua Taiao
Get fast, flexible support when you need it
Count on being able to access fast, convenient support when your team most needs it, with Woolpert’s Premium support.
By pre-purchasing a block of Premium support hours, you can rest assured your team will have easy access to Woolpert’s expert team whenever they need it. It’s easy to request a service through the Woolpert helpdesk system.
Whether it’s additional staff resources, or further VertiGIS Studio and/or Esri ArcGIS training, Premium Support is designed to be there for you when and how you require it.
Frequently asked questions about AAM's Premium Support
There are many factors that determine when we can fly to capture your LiDAR data which can impact cost, such as:
* Air traffic control restrictions
* Weather conditions
* Tidal flows
* Angle of the sun
* Availability of the right aircraft and the right sensor for the job
Other factors that affect the cost of your airborne LiDAR survey include:
* Size of the survey area
* Distance of the survey area from air base
* Terrain conditions
* Level of accuracy required (which in turn is influenced by how you intend to use your LiDAR data)
* LiDAR processing considerations: larger and/or more complex data requires more time, computing power and/or human intervention to process.
Like any flight, our departure times depend on the weather.
We must also factor in our current pipeline of work and equipment availability. But if you need your data urgently, we have different options to meet your need. Talk to us about your project and we’ll work out a solution.
With our efficient LiDAR processing system, you can get your data quickly . Most projects take a few weeks to a few months depending on how much data there is, and how many servers are needed to process the data. We can put more servers on the job if you need the data urgently.
With UAV LiDAR, we can get up to 2000 points per square meter of resolution. With fixed-wing LiDAR we can get about 1-50 points per square meter of resolution, with an accuracy of <10cm. But your project might not need all the data we can get. The level of resolution and accuracy needed depends on the problem you need to solve and how you plan to use your LiDAR data.
We can supply these formats:
TIFF, ECW, RAW (full list coming)
We can translate the data to any format so if your required format is not listed here, get in touch. We can probably deliver in the format you need.
When deciding on whether UAV/drone technology is needed for a project, we consider the location, the size of the area being surveyed, and the resolution required. Some projects don’t need the type of clarity achieved through UAV. Some projects benefit with fixed-wing AND drone LiDAR. What we recommend, depends on the problem and the result you need.
Yes! Geocirrus (link to store) is our catalogue of premium geospatial data. In addition to LiDAR data we have aerial imagery, 3D models and mesh.
We supply the data under AAM’s license or to our clients’ IP.
Once our clients have received and accepted our priced proposal for their project, we initiate a formal project handover. A dedicated project manager talks to our client to clarify that both sides understand the aim and scope of the project. We schedule the appropriate aircraft and sensor to start gathering data, whilst sending regular updates to our clients as each major milestone is reached. Once all the data is captured we send it to our processing team. We process and translate the data into our client’s preferred format, then deliver it via a cloud-based platform or hard disk drive.
Customised, premium support
Get in touch to see how premium support can be helpful for your team.
For existing customers, please email us at support.apac[at]woolpert.com.